Goodboy Norman Featherstone

Friday, January 19, 2007

Consumer Alert

The Woman called Century Heating & Cooling, Inc. (the people that repaired our furnace at the rate of $111 an hour) this morning and pretended to be a new customer. She inquired as to their rates. The man on the other side of the phone, who sounded like our repairman from the other day, told her it was $100 for the first hour and $60 for each additional hour. Hmm ... if he arrived at our house at 2:45pm and left at 4:45pm, that would mean the bill should be $160, not $222, right? The Woman was slightly more angry than livid but less angry than enraged. I think the Better Business Bureau is going to handle this one.

CAUTION - If you live in the Asheville, NC area, do not use Century Heating and Cooling, Inc.


  • At 9:52 AM, Blogger girlville said…

    oh norman, the woman is very clever to call and pretend to be a new customer! i would have never thought of that. i hope the bbb gets that company and gets them good! i think they took advantage of a cold pug.

  • At 9:55 AM, Blogger girlville said…

    also, norman, could you please ask the people if they are going to attend artsplosure over in raleigh this year. i live there and would love to stop by and check out their work!

  • At 10:23 AM, Blogger Paula said…

    My husband is a skilled technician in HVAC at the local campus of the University of Pittsburgh Medical Center. Fortunately for us, he does it all. HVAC, electrical, appliance, name it. He calls it a curse, because he is always fixing something.

    I would be so on the phone with the BBB also.

  • At 12:45 PM, Blogger Goodboy Norman Featherstone said…

    Hi girlville. The People have applied for Artsplosure, but have not received their letter of confirmation yet. They have done the show two years in a row though, so they will probably get in. I'll post when I find out more. I will not get to be there though :( I never get to go to art shows... Poor Pug.

  • At 12:45 PM, Blogger Goodboy Norman Featherstone said…

    You are fortunate Paula! I'm sure the Woman knows how your husband feels too. Everyone comes to her for their computer problems. Doh!

  • At 3:21 PM, Blogger Punchbugpug said…

    I'm telling you, you needed my daddy to fix your furnace. He charges WAY less than that per hour! Your whole bill would have been under $100!

    PS - I think my daddy works too cheap! That's why he's not rich!

  • At 11:05 AM, Anonymous alfredsmom said…

    That is WAY to high for a charge. And the first hour shouldnt be any more expensive that the additional hours. They should charge $60 a hour no matter what. That's craziness. Glad you didnt have to live without heat for too long though.


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